To regulate the number of people transacting in its branches amid the COVID-19 pandemic, the Social Security System (SSS) implemented and adapted a number coding system and modified service procedures in handling transactions in 61 selected branches nationwide.
The signing of Circular No. 2020 – 017 by SSS President Aurora C. Ignacio has limited the branches’ walk-in transactions. They also set a prescribed weekly transaction schedule wherein members and employers (ERs) can do their transactions with SSS. The schedule is based on the last digit of their Social Security (SS) or ER ID numbers.
The number coding scheme and modified service measures in all 51 branches in the National Capital Region will have to be implemented upon the circular.
The implementation will be followed by branches in Luzon throughout Baguio, Dagupan, Bacoor, and Biñan, while in the Visayas and Mindanao region, it will also be implemented in Cebu, Lapu-Lapu, Bacolod, Iloilo-Central, Cagayan De Oro, and Davao branches.
According to the president and chief executive, these new procedures would manage the number of people transacting in their branches.
Digital transactions
SSS branches provide contact details such as phone numbers and email addresses at the entrance and on the branch website directory so that members and employers may call, text, or email any time they have queries and concerns.
The agency will inform the public if there is any suspension of the coding system and modified service procedure in any stated branches, or any further implementation on other branches.
“Through these alternative branch service procedures, we hope to limit our stakeholders’ risk of exposure to COVID-19. We have also expanded our online services in the My.SSS web portal so that they can transact with us at the convenience of their homes or offices”, Ignacio said.
The agency encourages its members and employers to use the digital platform for easy navigation and transaction, especially in these times. Also to prevent further transmission of the coronavirus due to physical contact through making transactions in a physical SSS branch.