Withdrawing cash from the ATM machine is supposed to be easy but what happens when you get an error message from the machine? This could happen to anyone so having the right knowledge when this happens is important. These are the first things you should do when the ATM machine gives you an error message or did not put out cash;
- Keep calm and make a balance inquiry
- Don’t throw away your receipt for future reference and evidence
- Immediately call the BDO Hotline 631-8000 and report your concern
- Wait for 1 to 5 business days
Read: Steps on How to Transfer Money Online from BDO to other Local Banks
How BDO Address ATM machine withdrawal errors
The first thing you need to do is to call the BDO hotline. Once your call goes through, you will be advised to wait for 5 business days for the money to go back to your account. You will be notified by BDO through text or email if they have placed the money in your bank account. Don’t forget to update your email address or mobile number to avoid untoward incidents. They give 5 business days before you can get back your money to your account but it could take even less than that. Some have their cash back at only 24 hours.
Read: What You Need to Know in Opening BDO Kabayan Savings Account
You could call again for follow-up in case you missed the text or email about your money. In today’s fast-paced life, it’s easy to just withdraw your hard-earned money from a machine but it’s hard when it gets lost. So, it’s important to act fast while you’re still at the bank or ATM machine where you can gather enough evidence that you weren’t able to withdraw your money. BDO’s service is fast and efficient that’s why they are a reputable bank to put your money to. How about you, did you have any experience of losing your money while trying to withdraw? What are your thoughts about this?
Read: Tips to Determine if the Philippine Banknote is Genuine